Due to the recent increase in Delta variant COVID-19 cases, Many procedures regarding event protocols have changed. Please tak a minute to read the information below so you can enjoy your time at RiverCenter to the fullest. There are separate protocols for performers and technicians available on request.
8-30-21 COVID-19 Protocol Update
For Concert/Event Attendees:
Face masks are a requirement for everyone who enters the building. Please have yours on properly prior to entering the building. When worn properly, the mask should be covering both your mouth and nose and must be worn at all times for the duration of your time in the building, unless you are eating or drinking. If you do not have a mask, security will provide a disposable mask to you.
Please refrain from entering the building if you’re experiencing any of the following symptoms or have been in contact with anyone who tested positive with COVID-19 in the past 15 days: fever, cough, shortness of breath or other respiratory symptoms.
The following COVID-19 safety precautions will be in place:
• Face coverings are required and must be worn properly at all times for the duration of the event, unless eating or drinking.
• Enter through the main lobby doors on Broadway, across from the parking deck.
• Please use the sanitizing station just inside the doors to sanitize your hands before proceeding any further.
• Water fountains have been disabled at this time. Please do not attempt to use them.
• Loitering in the lobby is discouraged.
These protocols will be adjusted as needed to stay in accordance with recommended guidelines from local and state officials, the CDC, and the DPH (Department of Public Health), including socially-distanced seating and temperature checks.
Thank you in advance for your cooperation as we continue to strive to keep everyone safer together
For other visitors to RiverCenter:
Face masks are a requirement for everyone who enters the building. Please have yours on properly prior to entering the building. When worn properly, the mask should be covering both your mouth and nose. If you do not have a mask, please see security to obtain a disposable mask.
We are logging everyone who enters the building for the purposes of COVID contact tracing so please be sure to check in with security, as requested below, upon arrival and departure.
We may reinstate visitor/patron temperature checks at some point in the near future (employees and volunteers are checked daily). Please refrain from entering if you’re experiencing any of the following symptoms or have been in contact with anyone who tested positive with COVID-19 in the past 15 days: fever, cough, shortness of breath or other respiratory symptoms.
The following additional protocols have been established and must also be adhered to:
1) Call RiverCenter Security (706-527-2223) prior to your arrival, unless you are attending a scheduled onsite meeting. If attending a scheduled meeting, go to #3.
2) Provide Security with the nature of your visit and expected time of arrival and departure. Please call security again to let them know you’re there before you enter the building.
3) Upon arrival to RiverCenter, please enter through the designated entrance. For everyone other than scheduled staff, that entrance is the Broadway Main Lobby Entrance (underneath the portico).
4) Please use the sanitizing station just inside the doors before proceeding any further.
5) Please maintain a safe social distance of at least 6 feet when working with or encountering RiverCenter personnel or others (visitors, patrons, contractors, etc…).
6) All water fountains have been disabled until further notice. Please do not attempt to use them.
7) There are designated lobby restrooms. Please use the restrooms designated for each floor. The entry doors will be propped open to minimize contact.
8) When you’re ready to leave the building, please call security or go back by the security desk so that they may log your time out.
Security hours will remain the same at this time, 9:00am-5:30pm (adjusted for COVID). Please let them know immediately if there are any issues that arise while you’re on premises. They can be reached at EXT. 3630 or on the security cell phone, 706-527-2223.
These protocols will be adjusted as needed to stay in accordance with recommended guidelines from local and state officials, the CDC, and the DPH (Department of Public Health).
