Employment at RiverCenter

 

JOB TITLE: Security Officer

REPORTS TO: Security Lead

CLASSIFICATION:  Full Time

JOB SUMMARY:

The Security Officer provides a multi-faceted role: maintaining a professional, secure atmosphere for public-facing performances and ensuring a safe learning environment for the college’s students, faculty, and staff during recitals. This position requires a balance of vigilant monitoring, facility management during “normal business hours,” and high-energy crowd control during recitals and major events.

JOB DUTIES AND RESPONSIBILITIES:

1. Daily Facility & College Operations

• Building Security: Conduct patrols during standard business hours to ensure recital halls and administrative offices are used by authorized personnel only.
• Safety Inspections: Identify and report maintenance issues, such as lighting failures or tripping hazards, which could impact safety.
• Information Hub: Serve as a visible point of contact for students and visitors, providing directions and enforcing campus policies.
• Delivery Management: Supervise the loading dock and stage door to manage equipment deliveries for upcoming department recitals or touring shows.

2. Event & Recital Management

• Crowd Control: Manage entry flow for high-traffic events, ensuring patrons move efficiently from the lobby to the auditorium.
• Front-of-House Support: Coordinate with the Box Office and Usher teams to handle seating disputes or late-seating protocols.
• Backstage Security: Monitor the stage door and backstage areas during rehearsals and performances to protect performers’ privacy and secure expensive instruments/equipment.
• VIP/Talent Escort: Provide a secure presence for visiting artists or college dignitaries during high-profile ceremonies.

3. Emergency Response & De-escalation

• Incident Management: Act as the first responder for medical emergencies, fire alarm, and other safety incidents.
• Conflict Resolution: Use de-escalation techniques to handle unauthorized visitors or disruptive individuals with minimal impact on the academic or performance environment.
• Reporting: Maintain a daily log of activities and draft detailed reports for any security breaches or injuries.

REQUIRED QUALIFICATIONS AND SKILLS:

• Adaptability: Ability to transition seamlessly from a quiet academic environment to a high-volume, loud performance setting.
• Communication: Clear verbal and written skills; ability to interact respectfully with a diverse population of students, professors, and the general public.
• Physical Stamina: Ability to remain on your feet for the duration of a shift and respond quickly to emergencies across a multi-level facility.
• Technical Literacy: Comfort using radio communications, CCTV monitoring software, and digital incident reporting tools.

PREFERRED EXPERIENCE:

• Experience in campus security, hospitality, or the entertainment industry.
• Current First Aid, CPR, and AED certification.
• Knowledge of local fire codes and theater-specific safety protocols.

SCHEDULE REQUIREMENTS:

• Must be able to work a flexible schedule that includes standard weekday shifts as well as late evenings and weekends to accommodate the event calendar and college recital schedules.

**This job description does not attempt to be inclusive of all responsibilities, but list those which are ordinary and customary and other duties may be required.**

 

JOB TITLE: Ticketing Associate

REPORTS TO: Box Office Manager

CLASSIFICATION:  Non-supervisory; Hourly

JOB SUMMARY:

The Ticketing Associate is an Independent Contractor position which supports retail and ticketing/Box Office operations for RiverCenter and reports directly to the Box Office Manager. This high-profile position requires excellent customer service skills and face-to-face interaction as well as telephone communications to assist with sales inquiries in a heavy traffic environment. Must be able to communicate both verbally and written as well as use the RiverCenter’s computerized ticketing system.

JOB DUTIES AND RESPONSIBILITIES:

• Provide customer service assistance for all ticket purchases including telephone and in-person sales, inquiries, and purchases during all normal box office hours: Monday-Friday, 10:00 AM to 3:00 PM, and two hours prior to performances.
• Flexible event hours (evenings and weekends) will be required.
• Accurate cash handling accountability and daily cash settlements required.
• Assist Box Office and Marketing Department with bulk mail processing and other requests.
• Assist other internal departments and perform other duties as assigned on on-going basis.
• Guide patron decisions and incorporate upselling into every transaction.
• Stay current on all events scheduled in the theatre.
• Organize and clean all office workspaces.

EXPERIENCE AND EDUCATION:

One year of customer service, tickets sales, or clerical related work experience. Graduate from standard high school or equivalent; some college or technical education preferred.  Education and experience may be substituted for one another. 

KNOWLEDGE, SKILLS, ABILITIES AND REQUIREMENTS:

• Ticketing software experience is a plus.
• Proficient in Microsoft Office 365, to include Excel, and Word.
• Excellent oral and written communication skills.
• Strong organizational, time management, and attention to detail required.
• Strong sense of team and ability to work collaboratively with others
• Excellent conflict resolution and problem-solving skills.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Must be able to work flexible hours including evenings, weekends and occasional holidays.  

COMPENSATION:

Salary is competitive with other area education and programming organizations at $15 per hour.

**This job description does not attempt to be inclusive of all responsibilities, but list those which are ordinary and customary and other duties may be required.**