• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

River Center

For The Performing Arts

Sign Up For Email Updates My Account
Donate icon
  • Tickets & Events
    • My Account
    • 2022 Gingerbread Village
    • Lost Columbus Exhibit
    • Mobile Concessions
    • Upcoming Events
    • Box Office Hours
    • 2022-23 Season Subscriptions
    • Tickets
      • Ticket Policies
      • Single Tickets
      • Group Tickets
      • Student Rush
    • Gift Cards
    • *Warning* Ticket Scams
  • COVID-19 Safety
  • Visit
    • Directions
    • Parking
    • Accessibility
    • Dining
    • Hotel Information
    • Seating Chart
    • Visit Columbus GA
  • Support
  • Education
    • ArtsReach Matinees
    • Resources for Educators
    • ArtsReach Programs
    • Coming to the theatre for the first time?
  • Venue & Rental
    • Production
    • Rent Legacy Hall or Studio Theatre
    • Rent RiverCenter’s Bill Heard Theatre
    • RiverCenter Graphics and Logo Usage Agreement
  • About
    • Mission Statement
    • RiverCenter Board
    • “The Wave” Theatre Organ
    • Arts in the Spotlight
    • Staff
    • Volunteer
    • Careers

Employment at RiverCenter

Come join our team!

  • JOB TITLE:  Ticketing Associate

REPORTS TO:  Box Office Manager and Assistant Box Office Manager

CLASSIFICATION:  Non-supervisory, hourly

JOB SUMMARY;

The Ticketing Associate is an Independent Contractor position which supports retail and ticketing/box office operations for RiverCenter and reports directly to the Box Office Manager and Assistant Box Office Manager. This high-profile position requires excellent customer service skills and face-to-face interaction as well as telephone communications to assist with sales inquiries in a heavy traffic environment. Must be able to communicate both verbally and written as well as use the RiverCenter’s computerized ticketing system.

JOB DUTIES AND RESPONSIBILITIES:

  • Provide customer service assistance for all ticket purchases including telephone and in-person sales, inquiries, and purchases during all normal box office hours: Monday-Friday, 10:00 AM to 5:30 PM, nights, weekends, and event times.
  • Flexible event hours (evenings and weekends) will be required.
  • Accurate cash handling accountability and daily cash settlements required.
  • Assist Box Office and Marketing Department with bulk mail processing and other requests.
  • Assist other internal departments and perform other duties as assigned on on-going basis.
  • Guide patron decisions and incorporate upselling into every transaction.
  • Stay current on all events scheduled in the theatre.
  • Organize and clean all office workspaces.

EXPERIENCE AND EDUCATION:

One year of customer service, tickets sales, or clerical related work experience. Graduate from standard high school or equivalent; some college or technical education preferred. Education and experience may be substituted for one another.

KNOWLEDGE, SKILLS, ABILITIES AND REQUIREMENTS:

  • Ticketing software experience is a plus.
  • Proficient in Microsoft Office 365, to include Excel, and Word.
  • Excellent oral and written communication skills.
  • Strong organizational, time management, and attention to detail required.
  • Strong sense of team and ability to work collaboratively with others
  • Excellent conflict resolution and problem-solving skills.
  • Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
  • Must be able to work flexible hours including evenings, weekends and occasional holidays.

COMPENSATION:

Salary is competitive with other area education and programming organizations.

**This job description does not attempt to be inclusive of all responsibilities, but list those which are ordinary and customary and other duties may be required.**

Job Type: Contract

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Please email us at boxoffice@rivercenter.org to apply.

Primary Sidebar

More Info About Us

  • RiverCenter Board
  • Who’s Who at RiverCenter
  • Volunteer
  • Employment at RiverCenter

Footer

RiverCenter logo

900 Broadway
Columbus, GA 31901
(706) 256-3612

    

FREQUENTLY ASKED QUESTIONS

Can I take a tour of the center?

Tours of RiverCenter for the Performing Arts are available with advanced notice.

During this tour, volunteer guides will describe what led to the creation of RiverCenter, facts about the construction of the facility and point out areas of interest. Guests will be given a tour of the Studio Theatre, Legacy Hall and Bill Heard Theatre, based on availability of these theatres.

TO SCHEDULE A TOUR, PLEASE CONTACT US AT (706) 256-3620.

How can I be added to the mailing list?

Scroll to the top and click on our "Sign Up for Email Updates" button!

Can I host an event at the RiverCenter?

All of our venues are available to rent and have hosted a variety of events ranging from live performances with national touring companies and orchestral concerts, to local dance productions and community theater groups.

Elegant dinners have been held on our stages and on multiple levels of our Grand Lobby.

Amaze your guests with the dramatics of our theatrical environment.

When should I arrive for the show?

Please arrive to the RiverCenter at least 30 minutes before showtime.

Where is the best place to park?

STREET PARKING
On-street parking is available on 9th and 10th Streets, with handicap spaces on Broadway in front of RiverCenter

RIVERCENTER PARKING GARAGE
The RiverCenter Parking Garage is open 24 hours a day. Parking is free to the public with the exception of the marked and reserved spaces. Violators parking in marked and reserved spaces will be ticketed.

THE RIVERCENTER PARKING GARAGE IS OWNED AND OPERATED BY THE CITY OF COLUMBUS.
NEITHER RIVERCENTER NOR THE CITY IS RESPONSIBLE FOR THEFT, LOSS, DAMAGE OF PROPERTY OR ANY INCIDENTS WITHIN THE GARAGE; PARK AT YOU OWN RISK.

MORE QUESTIONS>

Events

  • Upcoming Events
  • Parking

Tickets

  • Group Tickets
  • Single Tickets

Support Us

  • Volunteer

About Us

  • E-Newsletter
  • Take a Tour

Copyright © 2023 RiverCenter For The Performing Arts, All Rights Reserved. Web Design by TracSoft.