Employment at RiverCenter

JOB TITLE: Ticketing Associate

REPORTS TO: Box Office Manager

CLASSIFICATION:  Non-supervisory; Hourly

JOB SUMMARY:

The Ticketing Associate is an Independent Contractor position which supports retail and ticketing/Box Office operations for RiverCenter and reports directly to the Box Office Manager. This high-profile position requires excellent customer service skills and face-to-face interaction as well as telephone communications to assist with sales inquiries in a heavy traffic environment. Must be able to communicate both verbally and written as well as use the RiverCenter’s computerized ticketing system.

JOB DUTIES AND RESPONSIBILITIES:

• Provide customer service assistance for all ticket purchases including telephone and in-person sales, inquiries, and purchases during all normal box office hours: Monday-Friday, 10:00 AM to 3:00 PM, and two hours prior to performances.
• Flexible event hours (evenings and weekends) will be required.
• Accurate cash handling accountability and daily cash settlements required.
• Assist Box Office and Marketing Department with bulk mail processing and other requests.
• Assist other internal departments and perform other duties as assigned on on-going basis.
• Guide patron decisions and incorporate upselling into every transaction.
• Stay current on all events scheduled in the theatre.
• Organize and clean all office workspaces.

EXPERIENCE AND EDUCATION:

One year of customer service, tickets sales, or clerical related work experience. Graduate from standard high school or equivalent; some college or technical education preferred.  Education and experience may be substituted for one another. 

KNOWLEDGE, SKILLS, ABILITIES AND REQUIREMENTS:

• Ticketing software experience is a plus.
• Proficient in Microsoft Office 365, to include Excel, and Word.
• Excellent oral and written communication skills.
• Strong organizational, time management, and attention to detail required.
• Strong sense of team and ability to work collaboratively with others
• Excellent conflict resolution and problem-solving skills.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Must be able to work flexible hours including evenings, weekends and occasional holidays.  

COMPENSATION:

Salary is competitive with other area education and programming organizations at $15 per hour.

**This job description does not attempt to be inclusive of all responsibilities, but list those which are ordinary and customary and other duties may be required.**