April 1: In accord with the safety instructions issued by the City of Columbus, RiverCenter will suspend operations through April 30.
May 17: Change of Box Office Hours
The RiverCenter box office is open, but due to the escalating COVID-19 threat and in an effort to protect the health of both our patrons and our staff, the box office will not conduct in-person transactions beginning Friday, March 20 through Monday, April 6. Our staff are ready and willing to assist you with any questions you may have by phone at 706-256-3612 and by email at firstname.lastname@example.org.
RiverCenter will suspend all public and private events effective immediately through at least Monday, April 6, 2020.
“The first priority of RiverCenter is the health and wellbeing of our patrons and employees,” said RiverCenter Executive Director Norman Easterbrook. “With the Declaration of Emergency for the State of Georgia and updated CDC guidelines for large groups, RiverCenter has determined that it is in the best interest of our community to postpone all public and private concerts and events at this time. RiverCenter staff members are working diligently to reschedule dates with show producers and venue renters. RiverCenter continues to monitor COVID-19 developments and will evaluate on a daily basis whether or not this period of closure should be extended.
All tickets issued for shows during the suspension period will be honored for rescheduled performances. The box office will be in touch with all ticket holders as soon new dates are confirmed and will discuss options with patrons at that time. These shows include Escape to Margaritaville and the Atlanta Symphony Orchestra.
“We hope all of our ticket holders will be able to join us for the rescheduled performances, but if not, their ticket purchase will be refunded at that time, or they may choose to donate their ticket and a tax letter will be issued to them to reflect their donation,” said Easterbrook.
“The trust and confidence that our patrons have in RiverCenter is truly our most valuable asset. We continue to keep our facilities clean and safe and want our customers and donors to know that we are good stewards of their trust through our programs and services. We want to be proactive in protecting the public and act in partnership with our local government and health officials.”
Information on rescheduled performance dates and COVID-19 updates will be posted to RiverCenter’s Facebook page and website, rivercenter.org.
May 13: In response to inquiries we have received as to the status of RiverCenter events, we wanted to let you know where things stand.
First, we want you to know that the health and well-being of our patrons, performers and team members is our top priority. In addition to our already thorough cleanliness standards, we have increased the frequency of our sanitizing and disinfecting practices. Our staff is taking added precautions and working tirelessly to provide a clean and safe environment for concerts and events. Surfaces and seats throughout the building are being disinfected with antimicrobial and antibacterial solutions that meet or exceed industry standards. You will notice additional hand sanitizer stations throughout the lobby and disinfectant seat wipes are also available to patrons.
RiverCenter remains open and is closely monitoring and following COVID-19 information from the Centers for Disease Control, the Georgia Department of Public Health and our trade organization, the International Association of Venue Managers for guidance and best practices.
We encourage you to check our website, rivercenter.org, for updates. You may also follow the RiverCenter Facebook page or sign up to receive our newsletter from the homepage of our website to receive emailed updates. We appreciate your support of RiverCenter as we work our way through this rapidly unfolding situation.
Additional information on COVID-19 can be found at CDC.gov.
May 31, 2020
May 31, 2020 @ 5:00 pm